Email support@elderkingdom.com for account, purchase or safety help.
Include your kingdom name, world and a description of the problem. Never send passwords, sign-in codes, purchase tokens or payment card details. If you ask about a purchase, give the store order number or website order reference.
Common requests
- Purchases and refunds. App purchases are refunded through Apple or Google; website purchases are covered by our terms. We can help if coins did not arrive.
- Reporting a player. Use the report option in chat, or email us with the kingdom name and what happened.
- Your data. To access, correct or erase your data, see our privacy policy and email us.
- Deleting your account. Follow the account deletion instructions.
Safety
In the game, choose Report on a chat message or a letter, give the reason and send it. Choose Block to stop their letters to you and to hide their chat messages from you. We act on reports of harassment, hateful or sexual content, impersonation, cheating and anything unlawful. That can mean muting a player, suspending their account, or changing a name that breaks the rules. To report a kingdom or alliance name, or anything the game does not let you report, email us with the kingdom name and what happened. If a mute or suspension looks wrong, email us and ask us to look again.
We read reports during working days and cannot step in at once. If someone is in danger, call the emergency services (999 in the UK) first.
We aim to reply within a few working days. Elder Kingdom is operated by Lili's Ark Limited (company number 15424953), 106 Hemper Lane, Sheffield, S8 7FE, United Kingdom.